This Shipping Policy explains how we handle order processing, shipping, and delivery for purchases made through our website.

1. Order Processing

All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive a notification once your order has been dispatched.

During busy periods (such as sales or holidays), processing times may be slightly longer.

2. Shipping Rates and Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 3 7 business days

Delivery times are estimates and cannot be guaranteed.

3. Shipping Destinations

We currently ship to:

• United Kingdom only

4. Order Tracking

Where available, tracking information will be provided via email once your order has been shipped.

Please allow up to 24 hours for tracking updates to appear.

5. Incorrect Address

Please ensure your shipping address is correct at checkout.

Rubimay Limited is not responsible for:

• Orders delivered to an incorrect address provided by the customer
• Delays or losses caused by incorrect or incomplete address details

If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.

6. Lost or Stolen Packages

Rubimay Limited is not responsible for packages marked as delivered by the courier but not received.

If your package is lost in transit, please contact us and we will assist you in filing a claim with the courier where applicable.

7. Damaged Packages

If your order arrives damaged:

• Please contact us within 7 days of delivery
• Provide your order number and photos of the damage

We will arrange a replacement or refund in line with our Returns & Refunds Policy.

8. Delays

We are not responsible for delays caused by:

• Courier service issues
• Weather conditions
• Customs inspections
• Events beyond our reasonable control

9. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have any questions about shipping, please email us: info@rubimay.co.uk