These Terms & Conditions govern your use of our website and the purchase of products from Rubimay Limited ("we", "our", "us"). By accessing our website or placing an order, you agree to to comply with these terms & conditions.

1. Company Information

Rubimay Limited
Registered Address: 66 Paul Street, London, EC2A 4NA
Email: info@rubimay.co.uk

2. Eligibility

• You must be at least 18 years old or have permission from a parent or guardian.
• You must provide accurate and complete information when placing an order.

3. Products

We sell physical & digital products.

All product descriptions and images are provided for illustration purposes only. Slight variations in colour, packaging, or scent may occur.

Products are for personal use only and not for resale unless agreed in writing.

4. Orders

• You confirm that all information provided is accurate.
• You are authorised to use the payment method provided.
• You agree to these Terms & Conditions.

We reserve the right to refuse or cancel any order due to product availability, pricing errors, or suspected fraud.

5. Pricing and Payment

All prices are displayed in £ and include applicable taxes unless stated otherwise.

Payment must be made in full at checkout.

We reserve the right to change prices without notice for future orders.

6. Delivery

We aim to dispatch orders within 1-3 business days. Delivery times are estimates only.

We are not responsible for delays caused by courier services, customs, or events beyond our control.

7. Returns and Refunds

You may return unused and unopened items within 14 days of receipt.

• Items must be unused and in original packaging.
• Opened candles cannot be returned for hygiene and safety reasons unless faulty.

Return postage is the responsibility of the customer unless the item is faulty.

8. Faulty or Damaged Products

Please contact us within 7 days of delivery with your order number and photos of the damaged item.

We will offer a replacement or refund in accordance with your legal rights.

9. Intellectual Property

All website content including text, images, logos, and designs are the property of Rubimay Limited.

You may not reproduce or copy any content without written permission.

10. Product Safety Disclaimer

Our candles must be used safely and according to provided instructions.

• Never leave candles unattended
• Keep away from children and pets

We are not responsible for misuse or allergic reactions.

11. Limitation of Liability

Rubimay Limited is not liable for indirect or consequential loss or misuse of products.

Nothing limits liability for death or injury caused by negligence or fraud.

12. Privacy

Your data is handled according to our Privacy Policy.

13. Third-Party Links

We are not responsible for the content or privacy practices of third-party websites.

14. Force Majeure

We are not liable for delays caused by events beyond our reasonable control including natural disasters or supply disruptions.

15. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

17. Contact Us

Rubimay Limited
Registered Address: 66 Paul Street, London, EC2A 4NE
Email: info@rubimay.co.uk